We will help and guide you but are dependent on your cooperation and responsiveness. Please be aware that the import of the medicines always requires customs clearance and active cooperation from the importing party. These should be arranged by the patient or receiver and are not covered by unless stated otherwise. In some cases, the recipient will be requested to pay taxes and duties. We provide them with all the necessary information based on the information provided by the patient, such as: the prescription, copy of ID and a letter from the treating doctor to show that the medicines are for personal use. Step 2 - In some countries, there are additional questions from the medical regulatory agencies (i.e.Any additional questions will be answered by as and when we are contacted by customs. In order to streamline this step, we include a letter for customs with information about the contents.
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